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Returns:
Our customers have a fourteen-day right to return or exchange a product
according to Finnish consumer protection legislation.
The customer has a right to return an item if
- The order has been cancelled by notifying Mentalwear within 14 days of
delivery,
- The item has not been used,
- The item is in the condition that the customer received it in and all
the parts of the product are included in the package,
- The item has been repackaged into its original package or an
equivalent.
The item must be returned immediately after cancellation.
In case the product you received is flawed, you can return it and we will
send you a replacing product without further shipping costs.
If the product is fine, and you want to return it for some other reason,
we will not refund your shipping costs.
Refunds
The price of the returned items will be refunded on your credit card. The
reimbursement will take place as soon as we have received and inspected
the returned item. This will result in a delay of some time before the
refund is visible in bank records.
For returns, our address is:
Mentalwear Oy
ASIAKASPALAUTUS
Sahaajankatu 24
00810 Helsinki
Finland
Any questions about returning a products, please contact us by e-mail:
info(at)mentalwear.fi
This e-mail address is only for questions and feedback about this web
store.
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